Session Plan-SIRXCEG008 Manage disrespectful, aggressive or abusive customers UET Units of competency AURETU005 Retrofit

Units of competency AURETU005 Retrofit and modify air conditioning and HVAC systems AURETU004 Diagnose and repair air conditioning and HVAC systems AURETU003 Service air conditioning and HVAC systems If you require RPL Kits with comprehensive benchmarking

assemble and dismantle utilities industry components UEERE0001 Apply environmentally and sustainable procedures in the energy sector UEERE0019 Maintain safety and tidiness of remote area power supply systems UEERE0023 Work safely with remote area power supply systems UEGNSG710 Read and record meter readings UEPOPS044 Liaise with stakeholders UETDREL006 Work safely in the vicinity of live electrical apparatus as a non-electrical worker Elective units MEM11011 Undertake manual handling UEECD0020 Fix and secure electrotechnology equipment UEECD0051 Use drawings

Core units CHCCOM006 Establish and manage client relationships SISFFIT041 Develop personalised exercise programs SISFFIT042 Instruct personalised exercise sessions SISFFIT043 Develop and instruct personalised exercise programs for body composition goals SISFFIT044 Develop and instruct personalised exercise programs for older clients SISFFIT045 Develop and instruct personalised exercise programs for adolescent clients SISFFIT049 Use exercise science principles in fitness instruction SISFFIT050 Support exercise behaviour change SISFFIT051 Establish and maintain professional practice for fitness instruction SISFFIT053 Support healthy eating for individual fitness clients Electives SISFFIT034 Assess client movement and provide exercise advice SISFFIT037 Develop and instruct group movement programs for children BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBCMM411 Make presentations BSBCRT411 Apply critical thinking to work practices HLTWHS003 Maintain work health and safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITHFAB013 Provide advice on imported wines SITHFAB017 Provide advice on food and beverage matching SITHFAB020 Manage the sale or service of wine SITXFIN003 Manage finances within a budget SITHFAB012 Provide advice on Australian wines SITHFAB011 Provide advice on beers

Session Plan-SIRXCEG008 Manage disrespectful, aggressive or abusive customers UET Units of competency AURETU005 RetrofitOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these